Free shipping for all orders above $70! International shipping coming soon.

Refund Policy


Any request for a refund or exchange must be contacted via e-mail at info@east2westofficial.com.

Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Items that are damaged or not in the same condition initially sent are not eligible for a refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@east2westofficial.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@east2westofficial.com. Once e-mail is received and inspected, we will send you an email to notify your eligibility for exchange.

In this case, we will refund your shipping costs only if a receipt or proof is provided. If not, you will be responsible for paying for your own shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.